Shockingly Horrible Service

Customer no. *** I made a payment to my DSTV account on 06 August 2019 of R560 which left me with a credit of about R135.42 but they have not allocated it since and on the 29th August I was disconnected and reconnected 7 times since then, I had to call and explain myself all over again each time I call and other agents don't even wanna hear what's going on. I have called on the on the 29th of August, 5th September, 10th September 15th September, 20th September 24th and all that time I got charged R50 for reconnection reconnected and on the 5th of September I went in the Maponya mall branch to submit the proof of payment and the Branch confirmed that they now have put the proof of payment on the system and have sent it to be allocated by the billing team, I was made to pay and addional R130 in the Branch which makes the total payment for September R565.

After all that admin I have done on my side I still get interrupted viewing and my bill is still incorrect currently it says I must pay R1274.15 but my subscription is R509 plus R20 for insurance, please correct this I have attached all my proofs of payments sent all by email again on the 27th of September after I made a new payment of R530 which is currently not captured yet. I was promised a call after 8 hours on the automated email response and 4days after no one has called and everyone is just escalating but no assistance there after. I woke up this morning my services are disconnected again, Please assist the service I received is really horrible and so inconvenient. I need my concerns dealt with asap.