SHOCKINGLY BAD SERVICE (STILL!)

So you’ll remember that I wrote about my extremely BAD, HUMILIATING, SHOCKING experience at the DSTV Pietermaritzburg office a month ago? Well, I received loads of EMPTY PROMISES from them, yet my account dispute is totally being IGNORED! My account STILL shows I owe R813-50 for next month, yet I’m supposed to be IN CREDIT of R89-00! Seems the “Company” sends lies and empty promises in their responses to Hello Peter, just to make it LOOK like they’re actually doing something about the problem, when they’re NOT! I hope they lose EVERY SINGLE ONE of their loyal customers, they’re a DISGRACE to the South African public! PLEASE RECTIFY MY ACCOUNT!!! Here’s an extract of my ORIGINAL complaint: Hi everyone, on the 10th of April I received an sms from DSTV informing me that I was in arrears of R126 on my account, and that unless I paid it IMMEDIATELY, they were going to cut my DSTV! I was annoyed by this as I was in fact IN CREDIT of R89, having paid in advance for a bouquet before downgrading to another. I phoned them (a rather LENGTHY CALL to say the least), after which I was told “we’re sorry but we charged you for the wrong bouquet”! They assured me that the problem was now solved and that my account was once again in credit of R89. Sorted. Or so I thought...! A few minutes later I logged into DSTV Self Service (online) and got the shock of my life! Instead of it showing the following : Compact: R385 Pvr: R90 TOTAL : R475 Minus Credit R89 Total Due for May : R386 It showed that the total due for next month was a whopping R813-50!!! I realised I would have to drive into Pietermaritzburg and go and visit the DSTV Branch in the Commercial Centre at the c/o Commercial and Greyling Streets. BIG MISTAKE! I stood in a queue for 30 minutes, with severe arthritis in both knees, and absolutely nowhere to sit! I was intrigued by the laxed attitude of their “consultants”, who were all slouched back in their comfy chairs, with some riding their chairs back and forth and others lying back with their arms tucked behind their head, even giving the occasional loud yawn to express their total boredom... Showing utter disrespect to their clients, to say the least... do we not deserve a friendly smile and some professionalism? Finally it was my turn to see a consultant. I explained my problem in detail, but he gave me a blank stare and silently continued to bang on his keyboard. Then he walked off to consult with a woman sitting behind an enclosure. She was very loud mouthed and I kept hearing “just tell the client....” he dutifully approached me and told me he can’t do anything for me, I have to phone or write to Head Office! So then, why are you here, I asked. He shook his head and disappeared behind the enclosure again. Again I heard the woman performing very loudly, making her annoyance obvious to all the customers waiting in the queue as well... to my embarrassment... now everyone was staring at me! He told me he fixed it, I must “refresh” the screen on my ipad and tell him what it says. It showed I owed R0.00 for the next month...! So he disappeared again, and emerged with the loud mouthed woman by his side. Her face looked like thunder and she gave me a filthy look. She failed to introduce herself, when I asked who she was she rudely barked “Verona”. I asked if she was the Manager, to which she rep**** “I’m the Supervisor”. They fiddled on the keyboard, all the while ignoring me... I refreshed my ipad (DSTV Self service online) and wow, we were right back at R813-50! She then rudely stated I must contact Head Office, “it’s not THEIR JOB”...! Forgive me, but that’s when I totally “lost it”! I asked her why they were there, why is their office there, are they not supposed to provide us with a service? THEY loaded the R813-50, THEY must reverse it! So then they both walked away and left me standing there like a total idiot! Yup, everyone in the room still has their gaze firmly fixed on me...! I just wanted to die... aw-aw, suddenly another woman appeared, looking absolutely furious! No, once again no introduction, she started spitting something at me, she was talking soooo fast... I asked who she was? She reluctantly gave me her name : “Kribash”, said she was the Manager there. She told me the two other consultants told her “I don’t want to listen to them”, so she said “I am now TELLING you we are JUST AGENTS for DSTV, you must take this up directly with Head Office, we can’t do anything for you”! I then asked her too, why do you have an office here if you can’t provide customer service? And yes, that’s when the “bored” consultant in the next service line changed his face from a yawn to a broad smile! He was actually ENJOYING my humiliation! After more than an hour of being publically humiliated and embarrassed, my account was back where it was when I first arrived there... at R813-50! I am now considering closing my DSTV account and using OpenView TV instead. Is there ANYONE out there who can take on this “Agency” with it’s pathetically SHOCKING staff?? Anyone? I’m at my wits end, with nowhere to turn. I have more details on the staff involved (their pictures, showing their bad attitude) which I am willing to share privately with anyone who can assist me at their Head Office.