Shockingly bad service from DSTV

I wrote a complaint on Hello Peter on 20/08/2020 at 09:01 am. I generally assume that companies will employ experienced, efficient consultants to deal with Hello Peter complaints, however I cannot say the same for DSTV based on how my previous complaint was handled. I clearly said that if I do not answer my phone, then an email should be sent to me, despite this the person who dealt with my complaint still had the nerve to post a reply on the Hello Peter site instead of sending me an email. I then responded to their reply on 21/08/2020 at 10:17am and I am still waiting for a response over 4 days later. The person who handled my previous complaint was vague and not specific at all. Can someone who is competent respond to my comment on my last post and give me more information about my next bill and be specific please. You stated "Also, we have credited your account with the DStv Easy View subscription. This means that there will be no amount debited on the 01\09\2020". So please be specific and tell me when will my next debit order be and what is the amount due as well. Once again, if I do not answer my phone, then RESPOND TO ME BY EMAIL AND NOT ON THE HELLO PETER SITE.