SHOCKINGLY BAD SERVICE BY DSTV-MULTICHOICE

I installed dstv explorer and on the day of installation I requested that only my xplorer must be active and the HD decoder must be deactivated and the insurance cancelled as well, but to my surprise on the 15th they debited my account for both the xplorer and the HD (R399 X 2). Since then I have been calling multichoice endlessly and all they do is promise that they reverse the R399 for the HD and they never deliver on their promise. My other debit orders were at a risk of bouncing because DSTV debited my bank account more than they should have. SHOCKING SERVICE I GOT FROM THE COMPANY I AM PAYING ON TIME MONTHLY FOR 10 YEARS. I WISH THERE WERE COMPETITORS IN RSA WHO COULD MATCH DSTV POUND FOR POUND.