CM
Charlene M
1 reviews | Active since Aug 2018
02 Aug 2018, 19:04
Shockingly bad service
Dstv service is absolutely shocking. The explora 2 is the worst piece of hardware available. We are premium customers who pay 1 year in advance but have not had catch up for two weeks. We have called in 4 times and bought a new decoder based on the technicians advice. No one knows what is wrong, they keep telling us to reboot!! How is this a solution. Shocking service!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Aug 2018, 13:10Dear Charlene Munilall,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Aug 2018, 13:10
Official
Dear Charlene Munilall,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Aug 2018, 14:30Dear Charlene Munilall,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We are aware of the issue of missing Catch Up and Box Office titles on your decoder. Our technical team is working on resolving it urgently and ensuring that the full catalogue will be available as soon as possible.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply05 Aug 2018, 14:30
Official
Dear Charlene Munilall,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We are aware of the issue of missing Catch Up and Box Office titles on your decoder. Our technical team is working on resolving it urgently and ensuring that the full catalogue will be available as soon as possible.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
CM
Charlene M's updateReviewer Update
05 Aug 2018, 17:57Thank you for acknowledging this Edward. However that doesn't solve my problem. I have been without dstv catchup for three weeks and have bought a new explora based on the advise of your technicians. How can you expect me to pay for a service I have not received? I would like a month refund or credit in this case on my account. It is only fair.
CM
Charlene M's update05 Aug 2018, 17:57
Reviewer Update
Thank you for acknowledging this Edward. However that doesn't solve my problem. I have been without dstv catchup for three weeks and have bought a new explora based on the advise of your technicians. How can you expect me to pay for a service I have not received? I would like a month refund or credit in this case on my account. It is only fair.