Shocking, Useless and ***********

Shocking customer service via their call centre - circular automated responses never get to speak to a human no matter the option. WhatsApp line bots cant distinguish between basic english, the online service does not give you an option to have a human to deal with non standard queries, their chat line CS representatives cant do the basics as they work form home and the standard response if "the system is offline". Lucky me I got a reference number that means nothing! My last attempt was Messenger and yes you guessed it, no resolution just empty promises of emails and escalation. It has been 3 weeks to try and transfer ownership of a decoder. Considering the monthly premiums DSTV should be ashamed. PATHETIC, time to cancel debit orders and see who responds