TE
Taren E
1 reviews | Active since May 2020
19 May 2020, 15:19
Shocking treatment by security at centre
Multichoice double debited my account with the annual subs. Due to lockdown I tried sorting this error out online but with no success. I then went to multichoice offices only to be treated like trash by the security guard. Being a single parent, I had to take my 10 year-old with me to the office. The security guard would hear nothing of letting me take my son in the centre with me. He was not even allowed to sit in the waiting area. He told me I had to leave him at home or standing outside the centre. The other people waiting in the queue were disgusted as to how I was being treated. I had to request a manager 3 times and he refused to go call one for me. This is not the first time this has happened to me during lockdown. The security personal seem to be on some power trip. This is so sad that a single parent in this day and age it being treated like this. If the multichoice online support had been of any assistance I would not even had to go in.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
19 May 2020, 15:31Hi Taren,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 May 2020, 15:31
Official
Hi Taren,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 May 2020, 20:47Hi Taren,
It is with regret that we learn of the frustration and inconvenience you have experienced when visiting one of our service centers. Please accept our sincerest apologies in this regard.
With the strive to battle the Covid- 19 virus and reduces the spread certain measures have been put in place and we do understand that this may come at an inconvenience to how we normally do things.
All MultiChoice branches have adopted certain restrictions to see a few number of people in our buildings at any given time. Our efforts are still be provide excellent customer service and ensure you satisfied with the level of service received. However, these rules have been temporarily put in place that only one person can enter the building for assistance. No two people, couples, friends or families may enter at the same. These are measures to ensure our staff is also protected and social distancing guidelines are adhered to.
We can assure you that the security was not trying to offend you in any way but was merely enforcing the new rules of entering the building, as put in place by the management. Please understand we all have to do our best to fight this virus together and also protect each other.
The refund request has been processed for the credit on the account. The debit order meg-tape was already sent to the bank to debit the annual subscription as we did not anticipate we would also receive the cash payment.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced when visiting one of our service centers. Please accept our sincerest apologies in this regard.
With the strive to battle the Covid- 19 virus and reduces the spread certain measures have been put in place and we do understand that this may come at an inconvenience to how we normally do things.
All MultiChoice branches have adopted certain restrictions to see a few number of people in our buildings at any given time. Our efforts are still be provide excellent customer service and ensure you satisfied with the level of service received. However, these rules have been temporarily put in place that only one person can enter the building for assistance. No two people, couples, friends or families may enter at the same. These are measures to ensure our staff is also protected and social distancing guidelines are adhered to.
We can assure you that the security was not trying to offend you in any way but was merely enforcing the new rules of entering the building, as put in place by the management. Please understand we all have to do our best to fight this virus together and also protect each other.
The refund request has been processed for the credit on the account. The debit order meg-tape was already sent to the bank to debit the annual subscription as we did not anticipate we would also receive the cash payment.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply19 May 2020, 20:47
Official
Hi Taren,
It is with regret that we learn of the frustration and inconvenience you have experienced when visiting one of our service centers. Please accept our sincerest apologies in this regard.
With the strive to battle the Covid- 19 virus and reduces the spread certain measures have been put in place and we do understand that this may come at an inconvenience to how we normally do things.
All MultiChoice branches have adopted certain restrictions to see a few number of people in our buildings at any given time. Our efforts are still be provide excellent customer service and ensure you satisfied with the level of service received. However, these rules have been temporarily put in place that only one person can enter the building for assistance. No two people, couples, friends or families may enter at the same. These are measures to ensure our staff is also protected and social distancing guidelines are adhered to.
We can assure you that the security was not trying to offend you in any way but was merely enforcing the new rules of entering the building, as put in place by the management. Please understand we all have to do our best to fight this virus together and also protect each other.
The refund request has been processed for the credit on the account. The debit order meg-tape was already sent to the bank to debit the annual subscription as we did not anticipate we would also receive the cash payment.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced when visiting one of our service centers. Please accept our sincerest apologies in this regard.
With the strive to battle the Covid- 19 virus and reduces the spread certain measures have been put in place and we do understand that this may come at an inconvenience to how we normally do things.
All MultiChoice branches have adopted certain restrictions to see a few number of people in our buildings at any given time. Our efforts are still be provide excellent customer service and ensure you satisfied with the level of service received. However, these rules have been temporarily put in place that only one person can enter the building for assistance. No two people, couples, friends or families may enter at the same. These are measures to ensure our staff is also protected and social distancing guidelines are adhered to.
We can assure you that the security was not trying to offend you in any way but was merely enforcing the new rules of entering the building, as put in place by the management. Please understand we all have to do our best to fight this virus together and also protect each other.
The refund request has been processed for the credit on the account. The debit order meg-tape was already sent to the bank to debit the annual subscription as we did not anticipate we would also receive the cash payment.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
TE
Taren E's updateReviewer Update
20 May 2020, 10:44Good day,
I understand the fight against the virus. But the security guard was very rude and unhelpful and seemed to get some joy when treating me the way he did. He would not even call the manager for me. You are welcome to contact the other people in the queue and they will disagree with your response regarding the security guards intentions.
Due to this virus, I am not being paid. How do I put food on the table? This was an error that occurred in March. I could not sort the error online, so I had to go into the centre. What must a single parent do when we need to go sort out a financial issue? I think all stores should be a little more accommodating in special circumstances. In this day and age, how could I leave my child outside alone? Even leaving him at home?
Just to point out... I don't recall ever signing a debit order request. I have always gone into the centre to pay the annual fees due.
Its an absolute shocker the treatment received by your security (which has been the worst to date) and I am very disappointed by the general treatment by security staff all round during the shut down.
Kind Regards.
Taren Eksteen
I understand the fight against the virus. But the security guard was very rude and unhelpful and seemed to get some joy when treating me the way he did. He would not even call the manager for me. You are welcome to contact the other people in the queue and they will disagree with your response regarding the security guards intentions.
Due to this virus, I am not being paid. How do I put food on the table? This was an error that occurred in March. I could not sort the error online, so I had to go into the centre. What must a single parent do when we need to go sort out a financial issue? I think all stores should be a little more accommodating in special circumstances. In this day and age, how could I leave my child outside alone? Even leaving him at home?
Just to point out... I don't recall ever signing a debit order request. I have always gone into the centre to pay the annual fees due.
Its an absolute shocker the treatment received by your security (which has been the worst to date) and I am very disappointed by the general treatment by security staff all round during the shut down.
Kind Regards.
Taren Eksteen
TE
Taren E's update20 May 2020, 10:44
Reviewer Update
Good day,
I understand the fight against the virus. But the security guard was very rude and unhelpful and seemed to get some joy when treating me the way he did. He would not even call the manager for me. You are welcome to contact the other people in the queue and they will disagree with your response regarding the security guards intentions.
Due to this virus, I am not being paid. How do I put food on the table? This was an error that occurred in March. I could not sort the error online, so I had to go into the centre. What must a single parent do when we need to go sort out a financial issue? I think all stores should be a little more accommodating in special circumstances. In this day and age, how could I leave my child outside alone? Even leaving him at home?
Just to point out... I don't recall ever signing a debit order request. I have always gone into the centre to pay the annual fees due.
Its an absolute shocker the treatment received by your security (which has been the worst to date) and I am very disappointed by the general treatment by security staff all round during the shut down.
Kind Regards.
Taren Eksteen
I understand the fight against the virus. But the security guard was very rude and unhelpful and seemed to get some joy when treating me the way he did. He would not even call the manager for me. You are welcome to contact the other people in the queue and they will disagree with your response regarding the security guards intentions.
Due to this virus, I am not being paid. How do I put food on the table? This was an error that occurred in March. I could not sort the error online, so I had to go into the centre. What must a single parent do when we need to go sort out a financial issue? I think all stores should be a little more accommodating in special circumstances. In this day and age, how could I leave my child outside alone? Even leaving him at home?
Just to point out... I don't recall ever signing a debit order request. I have always gone into the centre to pay the annual fees due.
Its an absolute shocker the treatment received by your security (which has been the worst to date) and I am very disappointed by the general treatment by security staff all round during the shut down.
Kind Regards.
Taren Eksteen