MM
Mosisinyana M
1 reviews | Active since Nov 2014
05 Mar 2015, 00:00
Shocking treatment
Would you believe it, Multichoice takes away my services in the middle of the night telling me my account is in arrears where as I pay my account well in time. I mean I m parting with more than 1400 a month already for me to receive this pathetic service. And you cannot contact them because they take it after 11 at night knowing you cannot get through to them n a few hours later they return the service. And still they are increasing the premium just for this ****ndous treatment. Taking advantage of our limited options. I have never been so insulted and decided this is when me and them part ways after this month. Can't tolerate this really.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Mar 2015, 15:51Hello mosesenyane123,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records , your service was never disconnected and remains active to date
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records , your service was never disconnected and remains active to date
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
DStv (MultiChoice)'s reply05 Mar 2015, 15:51
Official
Hello mosesenyane123,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records , your service was never disconnected and remains active to date
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records , your service was never disconnected and remains active to date
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert