Shocking support from accredited service provider

<p>I recently got another explora and used an agent appointed by Multichoice to install it. Two days ago things went wrong and both exploras now lose signal EVERY 5 SECONDS!! The service is thus useless to us as a result. The call centre referred us back to the installer, who proceeded to quote R700 to come fix his initial poor workmanship as we now fall 3 days outside of his SHOCKING 3 month only workmanship guarantee. Multichoice, can you not find installers that can do the job the first time around and who can guarantee their work for a longer period? Really?? YOU refered him to us, you should make sure that accredited actually means that they can do the job!!!!! My previous installers job lasted for two years with no issues whatsoever!! . Why would I make use of an installer that only guarantees his work for 3 months ever again? This man will not even get Monopoly money from me. There is nothing wrong with my money that gets paid timeously to DSTV every month so I expect to get decent service from your parnters. Please address this with your particular installer as a matter of urgence.</p> <p> </p>