DK
Dirk K

1 reviews | Active since Feb 2016

23 Sept 2016, 07:08

Shocking, shocking, shocking, shocking, shocking service

<p>Is there someone at DStv (MultiChoice) who can resolve a simple request that will enable me to access the "My DStv HOLLIDAY VIEWING" option. I first have tried to resolve the issue at our local agent, I then have tried the call centre 4 times without any luck. After each dealing with a call centre agent the problem escalated. Currently I don't even have access to any of the functions. The only luck I had is a reference number 35027..../I39. It is with good reason why 1051 very unhappy MultiChoice customers have already complaint within the last 12 months. Taking into consideration that only 1 out of every 26 unhappy customers bother to complain, MultiChoice will have to step-up their service. </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Sept 2016, 08:49
Official

Dear Dirk

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Sept 2016, 10:46
Official

Good day Dirk

Thank you for bring this matter to our attention.

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

Our records indicate that you have been assisted with your Holiday Home viewing and the problem is resolved.

Should you require any further assistance, please do not hesitate to contact us.

Kind regards

Rupert

Best regards,