Shocking service with Multichoice

Shocking service! I disconnected my DSTV years ago, then in August this year I received an email from DSTV with a promotion to reconnect to the premium package for R599 a month for 3 months (a saving of R280 per month for 3 months). I decided to take the offer as a gift for my father so he could watch the rugby world cup. I clicked on the link in the email with the offer and paid the amount to reconnect. Then when the next payment was due it showed I was to pay the full amount (normal price of R879!) I then called the DSTV call centre and they couldn't see any promotion on their side, so I decided to go into the multichoice offices in N1 city Cape Town to sort it out. The lady who assisted me there was very helpful. I showed her the promotion, and I made another payment of R599 with my card there for the 2nd month of the promotion. A few days later DSTV cut off my services. I then called the call centre and was put on hold for 25min. I put the phone down and called back and someone finally assisted me. They reconnected my services over the phone. A few days later DSTV cut off my services again!!

This is shocking service! You can add Multichoice to the list of failed enterprises in this country, Eskom, SAA, Postbank etc. No wonder Multichoice is in financial trouble too.