Shocking service- unallocated proof of payment

I am extremely frustrated with the ongoing issues I have been experiencing with my DStv account and I know that no one will help, but I just need to put this up here for records!

On the morning of 26 May at 08:03, I paid R479.00 towards my DStv account. Unfortunately, my service was disconnected because I was advised that the payment had been made late. My bad. To have my service restored, I then paid a reconnection fee of R50.00 the following day.

Since then, I have been repeatedly disconnected every two days because your system shows that my payment has not been received or allocated. This is despite the fact that I have sent proof of payment several times through the Whatsapp line, please also note that I used my customer number as a reference when payment was made.

I have contacted customer support on numerous occasions, both telephonically and through the WhatsApp support line. I have multiple reference numbers, which never work by the way when following up, no one can pick up any of these reference numbers. Each time I reach out, I am asked to resend my proof of payment, but no progress is made.

It is very disappointing to have paid my account, paid an additional reconnection fee, and still have to deal with repeated service interruptions.

I would appreciate it if someone could take ownership of this matter and provide a permanent resolution as soon as possible.

Your service is shocking.