Shocking service throughout all departments.

I had a premium package. I also had full insurance on my decoder. The hard drive was packed up - I took it to the repair center 4 times to be sorted out. After 4 trips backward and forwards, the, the decoder hardrive is still broken. I was informed that if I signed up for a debit order, as I was previously paying by EFT, I would be eligible for a R200 per month discount. They instituted the Debit order, but no discount was forthcoming. I called to request clarification on this and was given a reference of I1476 but nothing was ever done about it. All Dstv is full of now is repeats. Lots and Lots of Repeats I then called to cancel and they informed me I need to pay a R187.42 cancellation fee but I can't email it to the person I am dealing with I need to email it to *** then call back to customer services to receive the email and then they can only transfer me to cancellations again. I do the payment email it to *** and called customer services who informs me the email address is ***. I resend this which she captures and then forwards me to another person who once again I have to do a security check with and she then confirms it is canceled. Terribly long-winded inconvenient process and company to deal with.