shocking service-still not resolved

i have just called in to customer service and spoke to Lesego Tunzi. Date 31/05/81 @ 6:30pm. i queried my account as i have three different amounts i need to pay(statement, sms and online amounts all differ) neither of these amounts made sense. So firstly she had to find what the proper amount was, she then tried to explain it to me and none of it made any sense to me. i told her that i am not with her and can she please explain to me again, she said she already explained it to me and continued talking about the pvr which i had just disconnected which was not my issue at all. She spoke over me all the time even when i asked her not to talk over me. she eventually kept quiet and i explained what i wanted and asked her whether she understood what i was asking, she kept quiet and when i checked if she was still there she said"oh now you want me to answer". She refused to explain it to me so i could understand and i could no longer speak to her. i would really like if this call could be listened to. i still dont have my answer as i have not yet tried to call back to speak to someone else as she told me her supervisor is not there as well. this is absolutely shocking service.