Shocking Service Received

Shocking Service Received Did not receive any Feedback as yet on the following matter. I refer to the following reference numbers allocated to my incident with my DSTV account. ***2, ***3I378 and ***1

A few weeks ago, my DSTV just stopped working. I was busy watching something on catch-up and the whole TV screen just turned green, and after that there was no signal from DSTV.

I have made multiple phone calls to DSTV without any success, I even did go back to the installer, and I also did visit the agency in Pretoria (Water Glen Shopping Centre).

I am now at a point where you can come and collect all your equipment installed, due to the lack of service I did receive from your company. I will go as far and cancel my debit order as well!

All the people that I did speak to referred me back to the installation, and what I ma trying to get is, if everything stopped working, and due to the green screen, that was displaying after DSTV stopped working, It damaged my TV as well. There are now marks on my screen, I do not have a functional DSTV to watch and you still require me to pay?

So, in my mind I have an obligation to PAY due to the DPP price lock, with the new decoder and the Smart LNB that was installed at my premisses. So that also means that equipment failure is not my issue. But every person that I did speak to or did go and see, said I need to contact DSTV and at this point I had multiple contact references and no body seems to call me back or trying to assist.

For the first time ever, this is most shocking service I ever received from Multichoice/ DSTV. Please can somebody give me a call, or just assistance, or some sort of guidance here what to do?