SHOCKING SERVICE RECEIVED

<p>Earlier year DSTV offered a special of R 899 for explorer and pvr installation. We had endless problems with the DSTV installer endorsed by DSTV who could not install it properly as we had an additional explorer on site in our garden cottage and it was clearly not a straight forward installation. After several times he came out and could not get it to work properly we called DSTV and logged a compaint and they sent someone else who still could not get it right after six weeks of them coming backwards and forwards. We ended up liaising with Sibongile who told us due to the installation issue we would get two months of the our subscription refunded to us because of the intermittent signal and sometimes no signal at all. We are yet to see that refund!!!! Have tried to call her numerous times with no response. Two weeks ago the same issues started to occur and my husband has been on the phone to DSTV consultants virtually every night to rectify the problem to no avail. We are still waiting for a manager to call us back from a week ago and we were told last night on the phone by one of the consultants that our warranty of 90 days had expired ten days ago and now we would have to pay for someone to come and sort out the problem which stems back from the initial installation. The service we have received from DSTV has been appalling and we are sick and tired of being pushed from pillar to post with nobody taking responsibility to sort out this issue. It is beyond ridiculous and disgusting that we have to revet to social media and hello peter to get any kind of service in this country. WHY AS CONSUMERS SHOULD WE PAY FOR A SERVICE WE ARE NOT GETTING......</p> <p> </p> <p>Hilton Steiner ********** 400</p> <p> </p>