Shocking Service, lost my payment and holding me accountable even after showing my bank account

CASE NUMBER: ********** I have paid my DSTV on the 29-08-2017 On the 3-09-2017 my DSTV was cut off for “non payment” I phoned DSTV and spoke to Halalisani Motha whos was very helpful and professional and she switched my DSTV on again requesting I send Proof of payment, which I did see below FNB 30 Aug Smart-ap Betaling Na DSTV ********** 3 235.00 I looked on the DSTV webpage and noticed that I owed R285.oo thinking that maybe the DSTV fees went up I paid in another R50.00 FNB 04 Sep Smart-ap Betaling Na DSTV ********** 3 50.00 only to realize DSTV is charging me re-connection fees for a Paid up account and a fault in their accounts department My DSTV service was cut of four times during September and on the 28 September it was cut off again, this time the telephone operator refused to switch on my DSTV and said she will investigate and email me in Half an hour, I am still waiting for that email After this ordeal I decided to not make use of DSTV and joined APPLE TV DSTV please refund The R235.00 + R50.00 + refund from the 28th September when my DSTV was suspended, not to talk about my airtime I wasted calling you Regards BFK Gouws