Shocking service from their agents on live chat

<p>So i have premium subscription with DSTV and often watch dstvnow and supersport on phone or laptop, gives me an error saying its for premium subscritions only and sometimes says its for SA clients only. Im based in JHB and account is always paid via debit order.</p> <p> </p> <p>I called for help and was told they cant i need to use live chat.</p> <p> </p> <p>I spoke to 3 different agents as they always tell you to log out and log back in (seems obvious but this is to get rid of you im sure - as this was tried and didnt work with all 3 agents and once you close the chat is gone and must start with a new chat agent everytime - how irritating? )</p> <p> </p> <p>The last agent was Palesa and she said what the other 2 agents said, i told her this has already been done and after a while acted like i was not responding and closed the chat. I have these screen shots.</p> <p> </p> <p>For a company of this size and the premiums that we pay for DSTV the call centre and live chat staff (that i used) were a complete joke especially Palesa where when she finished saying everything her manual says she decided to ignore me and close the chat. Please look into this, if we cant call support anymore and must use live chat? please make sure you have competant staff that are well trained and cant just close a chat if they lazy/tired or just dont know what to do.</p> <p> </p> <p>Shame on you Multichoice/DSTV</p>