shocking Service from Multicoice

I am currently so frustrated with DSTV. I called the call center to upgrade my mother's decoder. I spoke to the agent, he explained to me how much I need to pay and which decoder needs to be upgraded. We then went to PNP to go and do exactly that. Guess what, they upgraded the worng decoder!!! I then called the call center to find out what the issue is, no one is taking liability for this and they now expect me to pay extra. I have explained that my mother does not have access to the decoder they have upgraded. The whole reason we were trying to upgrade my mother's decoder is so that she does not get too bored during the lockdown as she will be alone. I have been holding for the call center agent for more than an hour, she asked me to hold so she can go and listen to my call. All I am listening to right not is call centre agents complaining about having to come to work during the lockdown. Almost an hour and I am still holding. This is one of the reasons I personally do not have a DSTV account, i will stillck to my netflix, I don't miss all this multichoice frustrations. And after that hour of waiting she just hung up on me, so now i will have to call back and wait in the queue again. WOW DSTV.