V
Valerie

1 reviews | Active since Aug 2020

04 Sept 2020, 07:06

Shocking Service from Multichoice DSTV !

Unbelievable! I complained last week on Hello Peter that I had paid my DSTV on 01 August 2020 and sent proof of payment, yet was cut off 4 times in one "non-payment". The response from Multichoice was that they would come back to me. It must have been an automated response as to date, I have not received a phone call, email or sms in this regard.

This month, I paid my subscription on 02 September 2020, sent proof of payment and was sent an sms last night saying I would be disconnected today due to non payment. This morning I woke up again to no DSTV!

It is a shame that Multichoice has no competition as clearly their lack of good service is because they have the monopoly!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2020, 07:36
Official
Hi Valerie,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team