Shocking service from Multichoice

Very poor service. We upgraded to the new explorer premium, which was all fine and service was fine. We app**** for dstv internet and recieved our router, but there was no signal. After too many calls to count, 3 visits to East London multichoice, numerous emails and live chats, there was still no internet. No one knew what the issue was, it was just one empty promise after another. We canceled the subscription. After a week we were phoned confirming the cancelation, they offered a good deal with internet included, so I decided to give them another chance. Low and behold, 3 weeks down the line and we don't even have our router yet. (subscription processed on the 19th May) But we have already had the new amount debited from my account. This kind of service is shocking.