SHOCKING service from DSTV support

How do i keep this short, after changing my decoder to the new Ultra, had to get DSTV to activate and link to my account, easy right....OMG, 45min and 4 agent later, what that did was disconnect my extrview decoder, no longer on my account..... So i have one decoder working, with no catch up and my extra Decoder, not working, Agent could not fix the problem, handed over for someone else to fix, that was 1:30pm, it nor 5pm.....went only and been on hold with this new BOT for 30 min..................... change one decoder and they totally F up my account.