DP
Daniel P
1 reviews | Active since Jun 2018
18 Jun 2020, 13:53
Shocking Service from DSTV MultiChoice
DSTV after sales service is shocking. I took out a 24 month "Pricelock" contract last year. In April this year they decide to increase my subscription! I have contacted them numerous times from the 25th April - You get a different story every time and a promise to rectify it with feedback in 24 to 48 hrs. It is now 3 months later- 18th of June and they STILL over charging me!! I have a reference No *** which is obviously just part of their lip service! Catch a wake up DSTV
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Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Jun 2020, 14:46Hi Daniel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jun 2020, 14:46
Official
Hi Daniel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DP
Daniel P's updateReviewer Update
18 Jun 2020, 15:58Thank You - I await your response and speedy resolve
DP
Daniel P's update18 Jun 2020, 15:58
Reviewer Update
Thank You - I await your response and speedy resolve
DStv (MultiChoice)'s replyOfficial
18 Jun 2020, 21:09Hi Daniel,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that your account query has been escalated to the Price Lock team for further investigation.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that your account query has been escalated to the Price Lock team for further investigation.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jun 2020, 21:09
Official
Hi Daniel,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that your account query has been escalated to the Price Lock team for further investigation.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be advised that your account query has been escalated to the Price Lock team for further investigation.
Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,