Shocking service from DSTV Installer - Crystal Clear TV

<p>We contacted Crystal ClearLast week to come and repair an installation. Eban agreed on a time on the 5 Jan and we waited. He did not arrive at the said time, when we tried to phone, the call was cut off on numerous occasions. When he eventually answered his phone, he said that he was busy with a complex installation. Fair enough, we accepted this as these things happen, however a phone call indicating that he would not be on time would have been appreciated.</p> <p>On the 5th January, at 18h00 the following sms was sent by Mr de Beer, who was due to leave the country " (my address given) for Tuesday 10 Jan, 16h00 please check and correct installation problems. (My phone number given)".</p> <p>I arrived a home shortly before 16h00 on the 10th January to wait for Eban. More than an hour later, I get a phone call from what I can only refer to as a female to seemingly confirm my address. I had informed her that I had been waiting for over an hour and that I was not impressed at all and that this had been arranged last week, she bascially called me a **** at that point</p> <p>. She then changed her story and said that Eban had been there and I was not, I informed her that I had been there since 16h00 and had been waiting for over an hour and asked her why she had asked to confirm my address if Eban had already been there.</p> <p>She became very rude and argumentative and then slammed the phone down after informing me that they had over 1000 clients, I repied that bad time keeping was not my problem.</p> <p>I then phoned Eban and promptly gave him a few lessons in business ettiqutte and put the phone down.</p> <p>I informed him that this will go on social media which I did. </p> <p>I received a threatening sms from him stating that he records all his calls. I informed him that I also record my calls and I have the conversation from his exceptionally rude and *********** female.</p> <p>Firstly, Crystal Clear is not doing me any favours, I pay for their service and I suggest they understand this.</p> <p>Secondly, DSTV is a luxury, not a neccessity so as a service provider, if you want to maintain a client base, your sub-contractors level of professsionalism reflect against the DSTV brand.</p> <p> </p> <p>My questions to you now are as follows: How do you vett your installers? How do you allow such sub-standard service and abuse of your paying clients?</p> <p>I do not think Crystal Clear is beneficial to your brand and should be removed as a registered DSTV installer.</p> <p>I also want a full written, plublic apology from both Eban and his *********** "receptionist" not only for wasting my time (twice) and money, as I contract out, but also for the attitude I received from the recoptionist.</p> <p>If DSTV is happy with this behaviour from installer, who are your brand emabassadors, I will glady cancel my subscription and wait for a new service provider.</p>