DO
Daniel O
1 reviews | Active since Nov 2019
04 Nov 2019, 17:02
Shocking service from DSTV
Shocking service support from DSTV, after more than 8 phone calls, multiple emails DSTV remains unable to capture and process a simple debit order payment form correctly. They will gladly block my account, charge disconnection fees. I even had one agent refusing to investigate why the debit order was returned. This after I confirmed that my bank have not even received any request for payment from DSTV. NO WONDER SO MANY CUSTOMERS SIMPLY CANCEL DSTV AND MOVE TO NETFLICKS.
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Daniel O's updateReviewer Update
13 Nov 2019, 17:28Please check ALL the history on this case properly, I filled in a debit order instruction form with all the details. I have now been forced to do a cash payment, as still todate the debit order is not working. I even had to face DSTV call center operators that refused to assist, telling me to pay cash assuming the returned debit order was due to no funds. If this was not for guests in my holiday home I would simply cancel the service. Absolutely horrible to try and resolve this with DSTV.
DO
Daniel O's update13 Nov 2019, 17:28
Reviewer Update
Please check ALL the history on this case properly, I filled in a debit order instruction form with all the details. I have now been forced to do a cash payment, as still todate the debit order is not working. I even had to face DSTV call center operators that refused to assist, telling me to pay cash assuming the returned debit order was due to no funds. If this was not for guests in my holiday home I would simply cancel the service. Absolutely horrible to try and resolve this with DSTV.