Shocking Service from DSTV....

I recently called DSTV to ask about upgrading to a better package - I was given a price of R439.00 on 2nd June - I paid this amount the next morning and now I have been suspended as I never paid my "subscription"!!! Apparently if you upgrade or downgrade you have to pay R180.00 - I was not advised that it would cost me to upgrade and now they are demanding R278.00 to reconnect me...As a pensioner who has a strict budget - this is untenable and disgusting service. I have requested a callback and not received one. It will simply have to stay this way and I will do without the TV. Its a pity that loyal customers of many years are treated in this manner.