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Nonina F

1 reviews | Active since Feb 2018

06 Feb 2018, 10:50

Shocking Service from DSTV

Since DSTV, want their customers to spend more and more... and having 3 decoders is not enough!! DSTV no longer provide a dual viewing decorder which i currently have! So after much debate we have agreed to pay DTSV a R79.00 premium for two years in order for us to get an additional channel! So here how it goes... Last week: I get a call from DSTV to say do i want the above option, so I agreed to it! Ma'am you will get an email, you need to print it & with as copy of your id so when they deliver the decorder you can give it to them!! Well no email and still waiting for the decoder to be delivered! Well today... I called the DSTV call center and all I was told is. Nothing he can do, his escalated the call and I must wait a further 48hrs WHAT SHOCKING SERVICE!!!! Really is this how DSTV wants to keep their customers???

Nonina Ferreira

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Feb 2018, 14:57
Official

Dear Nonina Ferreira

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Feb 2018, 11:45
Official

Good day Nonina

Thank you for sending us your query.

I apologise for the delayed response and any inconvenience caused.

Your query has been referred to the Price Lock admin team to assist with the feedback. You will directly receive an update from them regarding your application.

Kind regards

Dinah

Best regards,

NF
Nonina F's update07 Feb 2018, 11:55
Reviewer Update
Really, how long does this take? Your overall customer service is shocking. I was an upset customer on the phone on Monday, yet nobody has had the decency to pick up the phone and call me! Yet another call has been logged and escalated to another call system only because I have no gone to Hello Peter and yet another call logging system! Great customer support, think not!
NF
Nonina F's update07 Feb 2018, 11:55
Reviewer Update
Really, how long does this take? Your overall customer service is shocking. I was an upset customer on the phone on Monday, yet nobody has had the decency to pick up the phone and call me! Yet another call has been logged and escalated to another call system only because I have no gone to Hello Peter and yet another call logging system! Great customer support, think not!