Shocking Service from DSTV.

<p>I had 3 decoders on my account. I deactivated one that was on the Access Package on the 27th of November 2016. I then paid for 2 compact packages in December and my account was in order. I was shocked to be told I was owing more than R400.00 beginning of April 2017. When I asked for an investigation as to the origins of the amount since my account to my knowledge was fully paid up, I was told that I had 3 decoders active. I explained that I had deactivated one. The call centre lady, Oageng, investigated and told me the system had reactivated this decoder without my knowledge nor consent. She promised to process the journals to reverse these charges. Ever since that day I have known no peace. I am a constantly being harassed through unscheduled disconnections. I have called more than 5 times to have my service restored. I am spending money on airtime every few days just to beg for service that I paid for. No-one is going to compensate me for the hours of connection I lose everytime I am disconnected. The latest disconnection was today and I just spent 15minutes on the phone asking to have my service restored. Apparently the amount is outstanding and the journal is not processed yet, 6 weeks after this issue arose. This is the problem with monopolistic organisations like Multichoice. They just don't care. I am getting sick and tired of this incompetence and harassment and hope through this medium this matter gets to the powers that be for resolution. </p>