Shocking Service from DSTV

I recently bought DSTV Premium with the express purpose of watching rugby. Yesterday (8/9/2023) I tried to stream the Springbok game and was told that I have reached the maximum limit of concurrent streams. This was not possible as I was not streaming anything and neither was my wife. I then went through several troubleshooting procedures, including: sign-out and sign-in; deregistering devices (only my phone and my television were registered); changing my password (I did this twice).

Despite all of this I still got the same message. However, when I tried to watch the New Zealand game later on everything worked fine. This leads me to believe that either someone has my details and is somehow watching on an unregistered device, or there is an administrative issue on DSTVs side.

Either way, this is tantamount to me booking (and prepaying for) a doctor's appointment and when I show up for it they tell me that someone is already there for my appointment.

It is shocking that a company the size of DSTV gives me such poor customer service. The one thing I buy the service for and they cannot even guarantee me access to my own product. Poor form.