lF
luis F

1 reviews | Active since Jan 2012

11 Dec 2015, 10:01

Shocking service from DSTV

I am extremely frustrated with DSTV.<br> <br> I got DSTV set up at my house in August and the problems have not stopped. I find myself having to call in to get reconnected on a monthly basis, I make my payments on time and DSTV have some mystical issue picking up my payments which is really not my problem.<br> <br> I am sick and tired of this and last night got cut off as I sat down to relax, phoned the call center to possibly the most useless person I have ever spoken to at a call center. Kay was rude, unhelpful and generally gave me the vibe that she had no interest in my situation.<br> <br> Very unimpressed with DSTV and will now consider cancelling my subscription after the holidays, it is really not worth the hassle.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2015, 12:09
Official
Hello ed209,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,