Shocking service from arrogant DSTV consultants

The worst service I ever received! You would expect better from a private company charging exorbitant fees. After 6 weeks, 22 calls, 13 emails, 9 live chats I have not been refunded the R2097 debited against my bank card in error. They have somehow managed to change the package from Premium to the entry level package with limited viewing though. When I enquired with an agent on the live chat, NO RECORD whatsoever of the account could be traced (although I currently have limited viewing) Agents merely close the chat and cut you off if they cannot resolve the issue. It happened 3 times this evening, the last one did not even try as it was almost time for the call centre to close. Despite numerous requests, management never returned my calls, answered emails neither was any manager available to take calls. ZERO accountability! Makes you feel helpless, even though you are actually a customer paying for service...