Shocking service from accounts staff who can't reconcile their own accounts!

After years of paying my account online with the same banking details, suddenly the DStv accounts people could not find my payment and kept switching me off. Rather than them responding to my complaint and searching for the payment, I had to prove several times that I had paid, so I was in effect doing their accounts reconcilations for them?!

This was only resolved after I screamed at a staff member and insisted that the issue be escalated - all in my time and at with my cost?! Absolutely shocking service from a provider with the typical arrogance that comes from having the monopoly! If they had competition, I would ditch them in a heartbeat. However, Netflix is looking like an option...

Shame on you DStv. You are over-priced, subject your customers to endless repeats and force them to pay for channels they never watch in order to get MNet. In short, a monumental rip-off and this on top of shocking service!