Shocking service for holiday viewing switch

I am trying to switch from holiday house to residential. When I did the switch on Friday an assistant told me my services will be switched back to residential at noon today - Sun 15th. I have been trying since 1230 to get this right only to be told it won't switch till midnight. This is unbelievable. What happened to the days you could switch over when you wanted to switch. Why are you holding me "hostage!". Now I have no connection at my residence. Also, I know have to re-applyfor Showmax. Surely your IT dept can do better than this. I pay for premium viewing but am not getting premium service. I would like an answer.