Shocking service for 4 months and all they can say every week is "Sorry mam"

I am on a payment plan with dstv Account nr ********** 0 For the last 4 months twice a week they disconnect our service and I have to phone with my airtime to reconnect although the payments are all up to date.

Everytime the consultant says I am so sorry it will be referred and it wont happen again. I have had it now with dstv please dont even try to phone me I want a responce from management to my email address which you have on the system and I want compunsation for the suffering I have to ensure because no employee at dstv care enough to sort this out

4 Month twice a week I have to phone you guys.

I want an answer before the end of today via email.

Horrible horrible service.

Cecilia Saunders