Shocking service & false advertising!

My husband ordered an explorer box two months ago, as advertised by you on national television, you stating how EASY it is to do so! My husband has called you over 6 times trying to get our new Xplorer box, each time being promised a call back and not 1 person (including the manager he spoke to Friday) bothered to ever call him back. He authorized direct debit and twice gave out privileged information to the call center and each time he phoned to inquire about his order, he was told the order has not been processed. Why is this so difficult for you guys and how can you accept this level of service from your call center team and worse, your management team. I eventually called today and got the run around from not one but 3 off your telephone staff...absolutely appalling, especially as we are now begging you to take our money so we can get this resolved....absolutely unbelievable that this level of service still exists with today's technology!