SHOCKING SERVICE

Latest ref number: ***7 - I am appalled to say the least. My partner and I have been battling for 3 weeks now to get service from DSTV. - The matter relates to DSTV's streaming service (or no streaming service). - We purchased a new HiSense 65" Smart TV just 3 months ago. - Moved into our new house and opted to not install an ugly satellite dish on our new 'smart house'..preferring to rather stream all TV services. - 3 weeks ago, the streaming service stopped. - My partner tried to restore the services both by calling the call centre who eventually said they couldn't help and that he should log the call via the Chat Line, which he did to no avail and considerable waste of time and "poor service' from several people over the chat line. - This culminated the next day into him having to go down to the service centre in Randburg, where he was again dealt with poorly and eventually managed to escalate in person to Nonhlanhla who, over a period of 3 hours, managed to resolve the issue and we could stream DSTV to our Hisense TV. - The following week the same thing happened the streaming stopped on our new Smart TV and we were told (again) that DSTV does not now support streaming on Samsung or HiSense TV's (although that's what they said the previous week and then miraculously the TV worked for another week). - Again the service was restored the following day when he was told that they could not restore and a 'coupon' would be sent to allow us to receive buy on takealot a "DSTV Streamer" device to "fix" the problem. - Well, no coupon arrived and on Wednesday last week the streaming on our Smart TV stopped again. - Over the weekend my partner tried the usual call to the call centre and the chat line to no avail. - Exactly the same response form the service agents: -- we can't help, -- your account is locked...because you tried to "reset the password" too many times --we will escalate --we will send you a coupon for a DSTV Streamer, (which has still not arrived) --we have logged a call, here is your reference number etc, etc. - Well we have still had no call, no confirmatory email having "logged a call" no coupon or email promising a coupon and still locked out of our account and unable to watched TV on any device. - despite the fact that we are unable to watch DSTV we are still expected to pay and exorbitant fees with no discount or even consideration for the amount of time that service has been interrupted (or simply not delivered) - In addition to all the above we were also told that our account had been hacked with no explanation given of how this had happened. - SIMPLY HORRIBLE SERVICE - SIMPLY HORRIBLE CUSTOMER EXPERIENCE after more than 25 years of being a loyal DSTV client!!!! - DSTV acts like the big bully on the playground and without a reputable competitor in the market they are able to treat their customers with absolute distain. There are no words how disgustingly SHOCKING DSTV is!!