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Leanie R
1 reviews | Active since Jul 2014
22 Jun 2021, 10:21
Shocking service delivery
Trying to upgrade my decoders have been the most frustrating experience ever. Not only did it take forever and have the communication from DSTV been horrible, after all this I received the incorrect decoders. DSTV shouldn't blame online streaming services for losing customers but rather their inability to provide basic services.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Jun 2021, 10:40Hi Leanie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply22 Jun 2021, 10:40
Official
Hi Leanie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Leanie R's updateReviewer Update
22 Jun 2021, 14:16DSTV, I have been on the phone daily with multiple people via your chat option or via phone calls and I have is added frustration as everyone keeps escalating the problems but no one resolves anything. Feedback and resolution from your company is non existent since no one cares whether something is resolved the moment you hang up the phone.
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Leanie R's update22 Jun 2021, 14:16
Reviewer Update
DSTV, I have been on the phone daily with multiple people via your chat option or via phone calls and I have is added frustration as everyone keeps escalating the problems but no one resolves anything. Feedback and resolution from your company is non existent since no one cares whether something is resolved the moment you hang up the phone.