Shocking service!!!!!!!!!!!!!!

I Don't want to even click on a star. Such bad service. I phoned DSTV call center on the 30th August 2022 as I wanted to pay my domestic workers DSTV account for her. I was told by the automated service the amount due and as well by the lady who helped me over the phone. I paid the amount straight away via eft. I was given a email address to send proof of payment only to be told by the 2nd follow up call that that was the wrong address. Her DSTV was cut on the 2nd of September, I called and resent POP to "correct address" was told thank all sorted and they reconnected her. Then they disconnected her again saying we need to Pay R250. Once again I phone and sent proof and told yes can you see you paid and they reconnected her. GUESS what they have disconnected her again and now say we have to pay R280. So I phoned call center and was promised a manager would call me, surprise no call back. I called again and sent proof again, but apparently I have to pay connection fees and insurance fee again because I did not pay in time. IM SORRY WHAT!!!!!!!!!!!! Waiting for another manager to call me back, wont hold my breath. Absolute shocking service. Now what do I do, wait or do I phone again.