Shocking Service As Usual

I called DSTV to simply have my subscription price locked for 24 months. The lady, Siwenzamhle Klaas, said no problem I should hold and gave me the price to which I said I am happy.

She put me on hold, when she came back she stated she got the price lock done but my showmax and disney+ is affected but she is fixing it and asked if I would hold. The call then dropped.

She did not call me back, I then got an SMS asking to rate her service. My PVR functionality and my XtraView was not working after this.

I had to call and log this with a woman who said she cant fix it, it needs to be logged with the BSD department which she did and said it would take 4-24 hours. 24 hours later it was still not fixed. I called again, spoke to another lady who was able to sort out my XtraView but the PVR functionality is still not working. She said she will be phoning back in an hour or two. That also did not happen.

I am now again on a call with Sibusiso Maselo, he has stated the BSD Department takes 24 - 48 hours and guaranteed me he will call me tomorrow morning which I will have to wait and see. It is ridiculous that someone who is trying to be a loyal customer has to be the one that suffers due to incompetence and then made to wait for something I actually pay for and there is just 0 urgency from anyone.

My ticket number with BSD department is INC***.