SHOCKING service and INCOMPENTENT people

SHOCKING!!!! The Moments Team phoned me and offered me a new deal which includes an Explora. The lady who offered me this service, did not say that I wont have the PVR functions. Apparently I must know, if you don't have show max and catch up you won't have the PVR functions. HOW AM I SUPPOSE TO KNOW THAT?????? I have spoken to Marcia who works in this team and after she admits that the term logic used is not correct and after many more emails from me to her, I still have no feedback. This is not about paying R100.00 more, it's about, FALSE ADVERTISING. I CANNOT AND WILL NOT speak to any more *********** people in this team. I have asked Marcia for the Ombudsman details, the Multi Choice Complaints details, and the next step I will be taking this to the Consumer Act. It cant take one department almost a month to solve this complaint. I WANT THIS SORTED OUT TODAY.