JB
Justin B
1 reviews | Active since Feb 2016
04 Mar 2016, 12:25
Shocking Service AGAIN
Dear DSTV <br> <br> This is the second month in a row where the wrong amount has been debited from my account. Last month I complained after numerous emails to multichoice it was finally sorted out only after posting a complaint here. <br> <br> This time round I have emailed my bank statements and copies of my ID through to Sylvia Mphelo and have had no response from her whatsoever!!!! Excellent service once again from Multichoice and once again I have to fight and fight to get some kind of joy. <br> <br> Please get your customer service and billing right!!!!!
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Mar 2016, 11:15Hello JustinBester,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response and the poor customer experience.
As we're committed to resolving your query. Kindly refer to your personal email address where you can respond with the required information.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response and the poor customer experience.
As we're committed to resolving your query. Kindly refer to your personal email address where you can respond with the required information.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply07 Mar 2016, 11:15
Official
Hello JustinBester,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response and the poor customer experience.
As we're committed to resolving your query. Kindly refer to your personal email address where you can respond with the required information.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response and the poor customer experience.
As we're committed to resolving your query. Kindly refer to your personal email address where you can respond with the required information.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,