Shocking service!!!!

Shocking service from DSTV!!!!!!

I upgraded with the price lock special, received only my primary decoder. Not the second decoder. When I phoned to found out about my second decoder a sales order was never generated. More than one month later my primary decoder is still laying on my table, uninstalled, no second decoder, numerous escalation numbers, phone calls etc. and nothing is happening. DSTV must come and fetch this decoder and I want to cancel my R1000-00 subscription!!!!!! This is shocking service to say the least!!!!!