Shocking service

I received an from DSTV that reads ; "Cuma Lunika

You've been enjoying the plus side with Compact Plus. But there's something even more exciting waiting for you - join DStv Rewards for free on the MyDStv App, and we'll upgrade you to Premium, for free for a whole month. Now that's worth celebrating!"

The email further reads,

" You will only pay for the package you're currently on, but we will take care of the upgrade costs so you get to experience even more great entertainment on us."

As advised in the email, I joined the rewards program for the free DStv premium however, after logging in, the reward was not there, only an option to upgrade to Compact Plus.

I called the customer service number and spoke to Thembelihle, who I advised of the matter. She must have knocked off after placing me on hold because I held the line, waiting for her to speak to her manager, for over 40 minutes (this is no exaggeration) yes, 40 minutes. I hung up after I realized she would not be coming back to me.

This is seriously appalling service.

I would like both these issues to be addressed as soon as possible.