Shocking service

With the DSTV Select packages being suspended, I upgraded to the Compact Plus package, via your app, with effect from 1 Nov. An amount of R519 was deducted from my account on 1 Nov. Having this evening returned from a weekend away, I noticed that I was still on the Select2 package. After phoning Customer care, I was assured by the agent, Jennifer, that she had changed my package over to Compact Plus and that I should switch both my decoder and TV off for half an hour, after which it would reboot with the correct channels. Now, nearly two hours later I am still stuck with the Select2 package ! It is evident that your staff are extremely ***********. We customers pay enough towards subscription fees and at least expect a certain level of service in return. Please sort this issue out without further delay.