Shocking service

<p>I've been trying to get my pvr function working on both my explora and pvr decoders with no joy. First the account was in arrears after they change the amount all the time and its never the same amount. The money was paid on 9 July 2016 in full. I phoned them Saturday evening they said it will be escalated and will phone back they never did. 10 July the same thing. Still waiting for it to work, still waiting for a call, still waiting for escalation. Phoned again 12 July with the same story. Requested for a manager to phone us back since he wasn't available and no one phoned back. We are on 13 July and still no joy. Quick to put your services off if you don't pay but can't help you to switch it on if you've paid... And now it is a whole week later and it is still not working. Fed up and so disgusted with the service. We are paying for it but not getting it. When will they refund us for the time we have to wait for the service that we already paid for and NOT getting???</p> <p> </p> <p>Jaco Potgieter</p> <p> </p>