Shocking service

<p>New DStv Explora was delivered to our residence on Friday, 10 June 2016. We called the installer who agreed to install the unit on Tuesday, 14 June 2016 @ 09:00.</p> <p>He completed the installation soon after 10:15, including the calling of the DStv offices to cancel the Premium DStv unit. Upon cancelling the Premium unit he was advised that DStv did not have any record of the unit. How is thi at all possible as the monthly subscription has been debited from my cheque account on a regular basis, without fail & a copy of my statement proves this.</p> <p>Upon trying to activate the Explora, was advised by the installer that it would take 2 hours the Explra would be operational. This did not occur & when contacting DStv offices (Ref. No. 4956 460-I32) was advised that it would take another 4 hours from 16:17 (Tuesday, 14/6), as the new Explora was not linked at the DStv offices.</p> <p>What **** service is this after having agrred to take up the offer of a new Explora and being with a facility since 08:35 (Tuesday, 14/6) </p>