SHOCKING SERVICE

DStv disconnected my service 3 times in a single month. My account is fully paid and payments are made on time every month however they keep cutting off my service and sending SMS' showing increased amounts each time due to reconnection fees they keep adding with each SMS sent. On the 9th October, I called the call centre, the first person I spoke to couldn't assist because she was offline. I then spoke to Slindile, she confirmed that the account was up to date, we got cut off because I ran out of airtime. I called again, spoke to Andile. She advised that Slindile had escalated the matter to a Credit or Finance Dept. I asked her to reconnect my service as she too could see that my account was paid. She told me she couldn't and I'd have to wait for a call from the aforementioned dept. They never called for the whole day, My sister called them on the 10th October, she was lucky though, the service was reconnected. What gets to me besides their incompetence, is that the customer has to incur additional costs calling them trying to fix their mistake.