GL
Gerhard L
1 reviews | Active since Jul 2013
17 Apr 2016, 19:02
Shocking Service!!!
I app**** for a change of ownership on our decoder on the 13th of April from our name to our fathers as we had upgraded our decoder. Was assured it would take anything between 24 and 48 hours to process. 4 days later and i am still getting the run around. My query has been escalated and when you contact the call centre no one can assist you as \it is a different department that can only be reached by fax or email\"... surely removing a decoder from 1 account and transfering to another cannot be such a difficult task???"
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DStv (MultiChoice)'s replyOfficial
18 Apr 2016, 15:03Hello gerharduslombar,
As per our telephonic conversation, we confirm that we have received your documentation for the change of ownership. We are now busy with the change, we will confirm via reply e-mail when we are completed.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
As per our telephonic conversation, we confirm that we have received your documentation for the change of ownership. We are now busy with the change, we will confirm via reply e-mail when we are completed.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply18 Apr 2016, 15:03
Official
Hello gerharduslombar,
As per our telephonic conversation, we confirm that we have received your documentation for the change of ownership. We are now busy with the change, we will confirm via reply e-mail when we are completed.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
As per our telephonic conversation, we confirm that we have received your documentation for the change of ownership. We are now busy with the change, we will confirm via reply e-mail when we are completed.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,