EW
Este W
1 reviews | Active since Jan 2010
29 Jan 2015, 17:50
Shocking Service
I have never dealt with a company with shocking customer service as Multi Choice. <br> <br> I app**** for the Explorer deal on the 17th December 2014 and was told that my application was successful but I need to change my account to Debit Order. This has been done and the money taken off my account and not a word from Multi Choice. When I contacted them I was informed that their job is done and I must wait. Asking for a manager is even worse. Someone finally called me back and still they could not do anything as now their system is down. When I asked for the persons name and contact number they did not have one. <br> <br> Being a manager of a Call Centre, I was shocked at the service I received. If I ever have to offer that type of service to my client I might as well just close my door.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
30 Jan 2015, 08:34Hello estevw,
We have seen that they explained the issue to you on the 27th January 2015, via the call centre in regards to the billing on the account.
You can also view your statement online via this link (https://selfservice.dstv.com/self-service/my-account/).
Please could you contact the DPP team for the Explora decoder on ***.
Monday - Friday 8:00 till 19h00
Saturday 8h00 - 19h00
Sunday and Public Holidays 9h00 - 17h00.
Regards
Mpho
We have seen that they explained the issue to you on the 27th January 2015, via the call centre in regards to the billing on the account.
You can also view your statement online via this link (https://selfservice.dstv.com/self-service/my-account/).
Please could you contact the DPP team for the Explora decoder on ***.
Monday - Friday 8:00 till 19h00
Saturday 8h00 - 19h00
Sunday and Public Holidays 9h00 - 17h00.
Regards
Mpho
Best regards,
DStv (MultiChoice)'s reply30 Jan 2015, 08:34
Official
Hello estevw,
We have seen that they explained the issue to you on the 27th January 2015, via the call centre in regards to the billing on the account.
You can also view your statement online via this link (https://selfservice.dstv.com/self-service/my-account/).
Please could you contact the DPP team for the Explora decoder on ***.
Monday - Friday 8:00 till 19h00
Saturday 8h00 - 19h00
Sunday and Public Holidays 9h00 - 17h00.
Regards
Mpho
We have seen that they explained the issue to you on the 27th January 2015, via the call centre in regards to the billing on the account.
You can also view your statement online via this link (https://selfservice.dstv.com/self-service/my-account/).
Please could you contact the DPP team for the Explora decoder on ***.
Monday - Friday 8:00 till 19h00
Saturday 8h00 - 19h00
Sunday and Public Holidays 9h00 - 17h00.
Regards
Mpho
Best regards,