SHOCKING SERVICE

I moved out of my house in December 2015 - having sold my decoder to the new owner . Call centre told me they could not scramble signal until my billing period came - 22 December. I was to go INTO service centre and tell them on 22 December. After complaining via FB page, they undertook to diarise for 22 December to attend to it. Needless to say, nothing happened, AND they debited my account again - remember, a client cannot stop a direct debit - supplier has to amend records first. After another fight, I got my money refunded. Foolishly though this would be the end. New owner tries to take out contract - my ACCOUNT (which should be closed) is showing OVERDUE debit balance of R800 for February 2016 ... Now I must fight again???? How about one department talking to another - I do not have a decoder, I have advised, they are fully aware of the whole situation ..... but my account is still open and information is WRONG!!! What more must I do ..... I am so sick of this debacle ......WHEN WILL IT BE OVER!!!!!